10 lines
436 B
Markdown
10 lines
436 B
Markdown
# Ticket Triage Agent
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Automate classification, prioritization, and first-draft responses for support tickets. Route to the right team and enforce SLAs.
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Agent capabilities:
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- Classify intent, extract entities, and determine severity/SLA
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- Draft suggested replies, escalate to human agents for complex cases
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- Auto-create incidents for systemic issues and trigger runbooks
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Integrations: Zendesk, Freshdesk, Jira, email, chat platforms. |