# Ticket Triage Agent

Automate classification, prioritization, and first-draft responses for support tickets. Route to the right team and enforce SLAs.

Agent capabilities:
- Classify intent, extract entities, and determine severity/SLA
- Draft suggested replies, escalate to human agents for complex cases
- Auto-create incidents for systemic issues and trigger runbooks

Integrations: Zendesk, Freshdesk, Jira, email, chat platforms.