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claw-ideas/ideas/customer-support/ticket-triage-agent.md
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2026-04-03 18:21:19 +02:00

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Ticket Triage Agent

Automate classification, prioritization, and first-draft responses for support tickets. Route to the right team and enforce SLAs.

Agent capabilities:

  • Classify intent, extract entities, and determine severity/SLA
  • Draft suggested replies, escalate to human agents for complex cases
  • Auto-create incidents for systemic issues and trigger runbooks

Integrations: Zendesk, Freshdesk, Jira, email, chat platforms.

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