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2026-04-03 18:21:19 +02:00
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# Ticket Triage Agent
Automate classification, prioritization, and first-draft responses for support tickets. Route to the right team and enforce SLAs.
Agent capabilities:
- Classify intent, extract entities, and determine severity/SLA
- Draft suggested replies, escalate to human agents for complex cases
- Auto-create incidents for systemic issues and trigger runbooks
Integrations: Zendesk, Freshdesk, Jira, email, chat platforms.